Warranty repair in Kyiv

If your appliance breaks down during the manufacturer’s warranty, we repair it free of charge — for the brands whose manufacturers have entrusted us with warranty service. The list of these brands is at the bottom of the page; if yours isn’t there, call us and we’ll advise.

How to hand in a device for warranty repair

Prepare the documents: a warranty card with the serial number or IMEI, the sale date and the seller’s stamp, plus the receipt. Warranty service is not provided without a warranty card.
Leave a request on the site or call us — we’ll confirm whether we service your brand under warranty and explain how to hand in the device.
Bring the device to our service centre in Kyiv or send it by Nova Poshta — the shipping details are on the brand pages. For large home appliances in Kyiv, a technician comes to you.
We run diagnostics and determine whether it is a warranty case. If it is, we repair it free of charge under the manufacturer’s rules.
When the repair is finished, we let you know by phone or SMS. The device is returned against the receipt; please collect it within 30 days, after which storage is charged at 50 UAH/day.

When a repair becomes paid

If diagnostics reveals a breach of the warranty terms — physical damage, traces of moisture or third-party repair, or broken seals — the repair is carried out at price-list rates and only with your consent. You can decline a paid repair; in that case the diagnostics is paid according to the current price list. Full terms are below.

Warranty conditions

KROK TTC is an authorized service partner of more than 50 brands in various categories of equipment. Therefore carries out warranty repair and service of equipment. We are talking about guarantees that are supported by Equipment Manufacturers or companies - Sellers.

The warranty period is set by the Manufacturer or Seller for each item and is specified in the company's warranty card.

In the event of any problems in the product that fall under the warranty, the device must be handed over to the service center together with a valid warranty card and a check (a copy of the check).

If the warranty card is not provided, warranty service not carried out .

The warranty card must be filled in correctly with the serial number or IMEI of the product, the date of sale, the seal of the seller's company, as well as documents (invoices), checks confirming the purchase of the product. The serial number and model of the product must correspond to the specified serial number and model in the warranty card.

The warranty does not apply :

Components or products that have traces of mechanical, thermal and electrical damage (including hidden), intensive wear or careless operation, artisanal soldering, violation of the manufacturer's seals or other signs of attempts at self-repair and disclosure;
Products damaged or broken as a result of use do not comply with the user instructions;
Violation of the conditions of operation, transportation or storage;
Components or products with various non-factory inscriptions, as well as with remote or partially violated factory markings;
Damage to components and products caused by non-compliance with State standards of power supply parameters, telecommunications, cable networks and other external factors (climatic and other);
Damage to components or products caused by the use of non-standard spare parts and consumables, cleaning materials or funds.
Damage caused by non-observance of terms and the period of maintenance if it is necessary for the given product (service of the printer, the copier, periodic cleaning of disk drives, etc.);
Damage to components or products resulting from the use of the gadget for industrial or professional purposes;
Components and products with penetrating damage to protective tapes and seals with the inscription «Warranty void if removed» or with similar content;
Consumables (cartridges, paper, media, accessories);
The service center is not responsible and does not carry out warranty repairs of the product, if the failure of the latter occurred as a result of the use of unlicensed software;
System and application software malfunctions caused by the user during operation;
Preventive maintenance (cleaning from toner, dirt, paper dust, etc.) – is not a warranty repair and does not extend the warranty period ;
Defective spare parts that are the property of the manufacturer and are not subject to return.

Terms of service provision by the KROK TTC service centre

The product is accepted by the service centre for technical diagnostics, which is required to determine the type of repair, as well as whether the repair is necessary and possible. Based on the results of the diagnostics, the product is transferred for repair, the type of which is defined as “Warranty repair” or “Paid repair”.
If the defect declared by the consumer does not manifest itself during the diagnostics, the product is not repaired and is returned to the consumer in the “No repair” condition.
The service centre has the right to refuse warranty service/repair to the consumer if the diagnostics of the product reveal violations of the manufacturer’s warranty conditions.
Servicing/repair of the accepted device is carried out in accordance with the list of mandatory works defined by the manufacturer for each specific case. Neither the manufacturer nor the service centre shall be liable for direct or indirect losses related to the loss of user data and settings stored in the device’s memory (internal or removable), if the deletion of such data during servicing/repair is unavoidable.
The service centre is not responsible for the integrity and safekeeping of the SIM card, memory card, stylus, straps, any decorative items and other accessories, except where the presence of an accessory is required by the demands of the diagnostics and/or repair. A note on the acceptance of such an accessory is entered in the receipt, and the accessory itself is taken into the safekeeping of the service centre.
The Ukrainian Chamber of Commerce and Industry (hereinafter — the UCCI), on the basis of Articles 14 and 14-1 of the Law of Ukraine “On Chambers of Commerce and Industry in Ukraine” of 02.12.1997 No. 671/97-VR and of the Charter of the UCCI, hereby certifies force majeure circumstances (circumstances of irresistible force): the military aggression of the Russian Federation against Ukraine, which became the ground for the introduction of martial law from 05:30 on 24 February 2022, in accordance with Decree of the President of Ukraine No. 64/2022 of 24 February 2022 “On the Introduction of Martial Law in Ukraine”. In view of this, the UCCI confirms that the said circumstances, from 24 February 2022 until their official end, are extraordinary, unavoidable and objective circumstances for business entities and/or individuals under a contract, and accordingly the performance of which became impossible within the established time limit as a result of the occurrence of such force majeure circumstances (circumstances of irresistible force).
The product is released from the service centre upon presentation of this receipt. If the receipt is lost, the product is released upon a written application of the person who handed the product in for repair, with presentation of their citizen’s passport (in accordance with clause 22 of the Rules of Consumer Services approved by Resolution of the Cabinet of Ministers of Ukraine No. 313 of 16.05.1994 and Resolution of the Verkhovna Rada of Ukraine No. 3423-XII of 2 September 1993)
If the consumer refuses the servicing/repair of the product carried out on a paid basis, they are obliged to pay for the diagnostics according to the current price list (on the basis of clause 34 of the Rules of Consumer Services approved by Resolution of the Cabinet of Ministers of Ukraine No. 313 of 16.05.1994).
By signing this receipt, the consumer gives consent to KROK TTC LLC to process their personal data (in accordance with the Law “On Personal Data Protection” of 1 June 2010 No. 2297-VI)
The consumer is obliged to collect the Goods from the KROK TTC service centre within 30 (thirty) calendar days from the moment of notification by telephone and/or SMS (to the telephone number indicated in the Receipt) about the completion of the repair works. A grace (free) storage period of 30 (thirty) calendar days is established for the storage of the consumer’s Goods. After the grace period ends, a storage fee of UAH 50.00 (fifty hryvnias 00 kopecks) is charged for each day of storage. The total storage period may not exceed six months from the day of receipt of the notification of completion of the works (provision of the Services) by telephone and/or SMS (to the telephone number indicated in the Receipt). Upon expiry of the six-month storage period of the consumer’s Goods, and after the consumer has been notified twice about the completion of the works (provision of the Services) by telephone and/or SMS (to the telephone number indicated in the Receipt), the Goods specified in the Receipt are deemed unclaimed by the consumer, which constitutes a waiver of the right of ownership of those Goods in favour of the Contractor, in accordance with Article 347 of the Civil Code of Ukraine.