From February 1, our Service Center accepts for diagnosis and repair charging stations - EcoFlow, Bluetii, Flashfish, CTECHi, Jackery Explorer, Pecron, 3e, Doberman

From home to repair

Delivery method

Equipment serviced by the service

  • Smartphones, mobile phones and tablets;
  • Laptops;
  • System blocks;
  • Photography;
  • Smart watch;
  • DVRs.

What you need to know when sending your device:

  • You need to back up your data and unlock your screen before submitting. The data may be lost during the repair or you may be charged for saving your data.
  • Pack your device carefully to avoid mechanical damage, or send your phone / tablet in the sales package.
  • Send with your phone:
    • memory card if complaints are related to unstable device operation, data loss, or no memory card is identified;
    • headset if complaints are related to speaker, microphone, or headset sound;
    • charger if complaints are related to charging or if the device does not turn on;
    • Data cable if complaints are related to data transfer from / to PC.
  • The warranty on the installed original part for paid devices is 3 months from the date of receipt of the device, for work - 1 month.
  • Warranty for flooded or mechanically damaged devices is 3 days from the date of receipt and only for the replaced part.
  • No diagnostics are charged.

Advantages of our service

  • Free Diagnostics
  • High quality repair
  • Short repair times (according to brand requirements)
  • Flexibility in the cost of repairs
  • Minimum prices for original parts
  • Warranty on replaced original parts 3 months

How the service works

From home to repair service is provided for both warranty and non-warranty devices.

  • Fill out the order form for service services.
  • On our site you need to fill out the form "From home to repair"
  • After the formation of the application, the number of the repair application will be displayed on the screen, save it to yourself, as well as the IMEI or serial number by which you can track the status of the repair.
  • Call 0 (800) 211 501 (calls from mobile and landline phones are free) and report all information to the service employee.
  • Whenever possible, back up your device. KROK-TTC is not responsible for data retention.
  • After the application is formed, the number of the application for repair will be displayed on the screen, so you can check on our website at which stage of repair your smartphone is located.
  • Take the device to the Nova Poshta branch
  • Once the phone is repaired, you will receive an SMS message. This means that your phone will be sent to you shortly.
  • You will receive an SMS message with the invoice number as soon as the device arrives at the branch in your city.
  • The device comes to you with check stub, which serves as a guarantee for you replaced parts and work performed (for paid repairs).

Payment for repairs

You can pay for repairs in several ways:
  1. Cashless payment according to the company's details. After the repair, go to any bank and pay. You can also make a payment yourself through the Internet banking of the bank where you are served. Warning!!! If you pay in this way, the bank through which you will make the payment may charge a fee for the transfer service.
Details for payment:
   IBAN: UA493052990000026000045016052
ITN: 2978409198
FOP Savitsky Denis Alexandrovich
  1. Payment upon receipt of the device by cash on delivery by Nova Poshta courier service
When paying by cashless payment it is necessary to indicate the purpose of payment: "For repair services from name, receipt №ХХХХХХ". 
If the name of the owner of the device or the receipt number is not specified, such payment will not be credited!


Due to the military actions of the Russian Federation against Ukraine and the imposition of martial law, it is temporarily impossible to order the service through the courier service "JIT EXPRESS". You can send your device for repair only by the logistics company "Nova Poshta"

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